Terms of Service

Terms of Service

Effective Date: 19/12/2024

Welcome to Pawsroyale! By accessing or using our website, purchasing products, or engaging with any services provided by Pawsroyale (collectively, the “Services”), you agree to the terms outlined in this document (the “Terms”). Please read these Terms carefully before using our Services. If you do not agree with these Terms, you must not use our Services.

1. Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and any other policies or guidelines referenced herein.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to access or use our Services. By using our Services, you confirm that you meet these eligibility requirements.

3. Products and Services

Pawsroyale provides a variety of natural pet treats made from lamb, beef, cod, and other high-quality ingredients. These products are intended for animal consumption only, and you agree to use our products in accordance with your pet’s dietary needs and health considerations. Always consult your veterinarian before introducing new treats into your pet’s diet.

4. Ordering and Payment

When you place an order, you agree to provide accurate, current, and complete information, including your billing address and payment details. We accept various payment methods, which will be indicated at checkout. All prices are subject to change without prior notice.

5. Shipping and Delivery

Pawsroyale ships to various global locations. Delivery times and shipping fees will be provided at checkout. We are not responsible for any delays caused by third-party carriers, customs, or other factors beyond our control. You are responsible for ensuring that the delivery address provided is accurate.

6. Returns and Refunds

We want you to be satisfied with your purchase. If for any reason you are not happy with your product, please review our Return and Refund Policy. This outlines the conditions and procedure for returning or exchanging products. Certain conditions may apply, including the timeframe for returns and the state of the products.

7. Use of Website

You agree to use our website for lawful purposes and in a manner consistent with these Terms. You must not:

Engage in activities that disrupt or interfere with the functionality of the website.
Post or transmit harmful, offensive, or illegal content.
Use automated means (e.g., robots, scrapers) to access or extract information from our website without prior written consent.

8. Intellectual Property

All content available on the Pawsroyale website, including but not limited to text, graphics, logos, images, and software, is protected by intellectual property laws. You agree not to reproduce, distribute, or create derivative works from any of our content without our express written permission.

9. User Content

By submitting any content to Pawsroyale, including but not limited to reviews, photos, and feedback, you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and display such content for marketing and promotional purposes.

10. Privacy and Data Security

We are committed to protecting your personal data. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information. By using our Services, you consent to the practices described in our Privacy Policy.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Pawsroyale shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or Services. Our liability, if any, is limited to the purchase price of the product(s) involved.

12. Indemnification

You agree to indemnify and hold harmless Pawsroyale, its affiliates, employees, officers, and directors from any claims, damages, liabilities, and expenses (including legal fees) arising from your use of our Services or your violation of these Terms.

13. Termination

We may suspend or terminate your access to our Services at any time, without prior notice, if we believe you have violated these Terms or are engaging in unlawful activities. Upon termination, the provisions that by their nature should survive (including but not limited to limitations of liability and indemnification) will remain in effect.

14. Governing Law

These Terms are governed by the laws of [Your Country], without regard to its conflict of law provisions. Any disputes arising from or related to these Terms will be resolved exclusively in the courts located in [Your Jurisdiction].

15. International Use

Pawsroyale operates globally and offers its products to customers in various countries. By using our Services, you agree to comply with all applicable local laws, including those related to online commerce, product safety, and consumer protection in your jurisdiction.

16. Modifications to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on our website, and the updated Terms will be effective immediately upon posting. Your continued use of our Services after any changes indicates your acceptance of the revised Terms.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Email: barkandbitezmy@gmail.com
Phone: +60143229264

FDA Certified

Pawsroyale is officially registered with the U.S. Food and Drug Administration (FDA)—a key regulatory body ensuring the safety of food products entering the U.S. market.

Our FDA registration reflects our commitment to full compliance with U.S. food safety regulations, including proper labeling, sanitation practices, and transparent operations.

🐶 Peace of mind for pet owners:

All our treats are made in FDA-compliant facilities, meaning they are safe, high-quality, and meet the strict standards required for U.S. distribution.

BRCGS Certified

At Pawsroyale, we are proud to be BRCGS (Brand Reputation Compliance Global Standards) certified—one of the world’s most respected food safety certifications.

This certification demonstrates that our production processes meet the highest global standards for food safety, quality, and operational integrity. Regular third-party audits ensure our commitment to hygiene, hazard control, and continuous improvement.

🐾 What this means for you:

Every Pawsroyale treat is made in a BRCGS-certified facility, meaning it is safe, consistently high in quality, and produced with the utmost care. Your pets get only the best—crafted with trust, backed by global standards.

IFS Certified

At Pawsroyale, we are proud to be certified under the IFS (International Featured Standards)—a globally recognized standard for food safety and quality management.

Our IFS certification confirms that our production processes meet strict international requirements for food hygiene, traceability, and product integrity. From sourcing to packaging, every step is carefully controlled and regularly audited.

🐾 What this means for you:

You can trust that every Pawsroyale treat is made under the highest standards of food safety and quality, giving your pets the care they deserve.

ISO Certified

At Pawsroyale, we are proud to be ISO certified, demonstrating our commitment to the highest international standards in product quality, safety, and operational excellence.

Our ISO certification ensures that we follow a rigorous, globally recognized system for managing food safety and quality—covering every step from sourcing ingredients to final packaging.

🐾 Why it matters:

This means every treat you buy from us is produced under strict controls to ensure it is safe, high-quality, and consistently reliable. You can have full confidence that our products meet the standards trusted by businesses and consumers around the world.

BCRGS Certified