Refund Policy

Refund Policy

At Pawsroyale, we are committed to ensuring a positive experience for both you and your furry companion. Our refund policy is designed to provide clarity and fairness, reflecting our dedication to your satisfaction.

Eligibility for Refunds:

Refunds are available for products that are damaged, defective, or incorrect upon delivery.

1. If your pet experiences an adverse reaction to our treats, we will provide a refund or exchange for a product that better suits their needs.

2. Refund requests must be made within 14 days of receiving your order.

How to Request a Refund:

1. Contact our Customer Care team at [support email] with your order details and a description of the issue.

2. Include photographs of the product and packaging if applicable.

3. Upon approval, refunds will be processed within 5-7 business days and credited to your original payment method.

Additional Information:

1. Products should be returned in their original, unopened packaging when applicable.

2. Shipping fees are non-refundable unless the issue arose due to an error on our part.

3. Items purchased during special promotions or as custom orders may not qualify for refunds.

At Pawsroyale, we value your trust and are committed to resolving any concerns you may have. If you have questions or need assistance, please don’t hesitate to reach out. Thank you for choosing Pawsroyale to support your pet’s health and happiness.

FDA Certified

Pawsroyale is officially registered with the U.S. Food and Drug Administration (FDA)—a key regulatory body ensuring the safety of food products entering the U.S. market.

Our FDA registration reflects our commitment to full compliance with U.S. food safety regulations, including proper labeling, sanitation practices, and transparent operations.

🐶 Peace of mind for pet owners:

All our treats are made in FDA-compliant facilities, meaning they are safe, high-quality, and meet the strict standards required for U.S. distribution.

BRCGS Certified

At Pawsroyale, we are proud to be BRCGS (Brand Reputation Compliance Global Standards) certified—one of the world’s most respected food safety certifications.

This certification demonstrates that our production processes meet the highest global standards for food safety, quality, and operational integrity. Regular third-party audits ensure our commitment to hygiene, hazard control, and continuous improvement.

🐾 What this means for you:

Every Pawsroyale treat is made in a BRCGS-certified facility, meaning it is safe, consistently high in quality, and produced with the utmost care. Your pets get only the best—crafted with trust, backed by global standards.

IFS Certified

At Pawsroyale, we are proud to be certified under the IFS (International Featured Standards)—a globally recognized standard for food safety and quality management.

Our IFS certification confirms that our production processes meet strict international requirements for food hygiene, traceability, and product integrity. From sourcing to packaging, every step is carefully controlled and regularly audited.

🐾 What this means for you:

You can trust that every Pawsroyale treat is made under the highest standards of food safety and quality, giving your pets the care they deserve.

ISO Certified

At Pawsroyale, we are proud to be ISO certified, demonstrating our commitment to the highest international standards in product quality, safety, and operational excellence.

Our ISO certification ensures that we follow a rigorous, globally recognized system for managing food safety and quality—covering every step from sourcing ingredients to final packaging.

🐾 Why it matters:

This means every treat you buy from us is produced under strict controls to ensure it is safe, high-quality, and consistently reliable. You can have full confidence that our products meet the standards trusted by businesses and consumers around the world.

BCRGS Certified

At Pawsroyale, we are proud to be BRCGS (Brand Reputation Compliance Global Standards) certified—one of the world’s most respected food safety certifications.

This certification demonstrates that our production processes meet the highest global standards for food safety, quality, and operational integrity. Regular third-party audits ensure our commitment to hygiene, hazard control, and continuous improvement.

🐾 What this means for you:

Every Pawsroyale treat is made in a BRCGS-certified facility, meaning it is safe, consistently high in quality, and produced with the utmost care. Your pets get only the best—crafted with trust, backed by global standards