Shipping Policy

At Pawsroyale, we are committed to providing a seamless and reliable shipping experience for our customers. This policy outlines the details of our shipping process, ensuring transparency and fairness.

1. Order Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after your order is confirmed.

  • During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Options and Delivery Times

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Expedited Shipping: Estimated delivery within 2-4 business days (available at an additional cost).

  • Delivery times may vary based on your location and external factors such as weather or carrier delays.

3. Shipping Fees

  • Shipping fees are calculated at checkout and are based on the shipping method selected and the destination.

  • Free shipping may be available for orders exceeding a specified value, as indicated during checkout.

4. Tracking Your Order

  • Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your shipment.

5. Shipping Region

  • At this time, Pawsroyale ships exclusively within Malaysia. For inquiries about international shipping, please contact us directly at barkandbitezmy@gmail.com.

6. Issues with Delivery

  • If your order arrives damaged or is lost in transit, please contact us within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

  • Please ensure that the shipping address provided is accurate and complete. Pawsroyale is not responsible for delays or losses due to incorrect shipping information.

7. Returns and Exchanges

  • For details regarding returns or exchanges, please refer to our Refund Policy.

If you have any further questions about our shipping policy, feel free to contact us at barkandbitezmy@gmail.com or +60143229264. Thank you for choosing Pawsroyale!

FDA Certified

Pawsroyale is officially registered with the U.S. Food and Drug Administration (FDA)—a key regulatory body ensuring the safety of food products entering the U.S. market.

Our FDA registration reflects our commitment to full compliance with U.S. food safety regulations, including proper labeling, sanitation practices, and transparent operations.

🐶 Peace of mind for pet owners:

All our treats are made in FDA-compliant facilities, meaning they are safe, high-quality, and meet the strict standards required for U.S. distribution.

BRCGS Certified

At Pawsroyale, we are proud to be BRCGS (Brand Reputation Compliance Global Standards) certified—one of the world’s most respected food safety certifications.

This certification demonstrates that our production processes meet the highest global standards for food safety, quality, and operational integrity. Regular third-party audits ensure our commitment to hygiene, hazard control, and continuous improvement.

🐾 What this means for you:

Every Pawsroyale treat is made in a BRCGS-certified facility, meaning it is safe, consistently high in quality, and produced with the utmost care. Your pets get only the best—crafted with trust, backed by global standards.

IFS Certified

At Pawsroyale, we are proud to be certified under the IFS (International Featured Standards)—a globally recognized standard for food safety and quality management.

Our IFS certification confirms that our production processes meet strict international requirements for food hygiene, traceability, and product integrity. From sourcing to packaging, every step is carefully controlled and regularly audited.

🐾 What this means for you:

You can trust that every Pawsroyale treat is made under the highest standards of food safety and quality, giving your pets the care they deserve.

ISO Certified

At Pawsroyale, we are proud to be ISO certified, demonstrating our commitment to the highest international standards in product quality, safety, and operational excellence.

Our ISO certification ensures that we follow a rigorous, globally recognized system for managing food safety and quality—covering every step from sourcing ingredients to final packaging.

🐾 Why it matters:

This means every treat you buy from us is produced under strict controls to ensure it is safe, high-quality, and consistently reliable. You can have full confidence that our products meet the standards trusted by businesses and consumers around the world.

BCRGS Certified

At Pawsroyale, we are proud to be BRCGS (Brand Reputation Compliance Global Standards) certified—one of the world’s most respected food safety certifications.

This certification demonstrates that our production processes meet the highest global standards for food safety, quality, and operational integrity. Regular third-party audits ensure our commitment to hygiene, hazard control, and continuous improvement.

🐾 What this means for you:

Every Pawsroyale treat is made in a BRCGS-certified facility, meaning it is safe, consistently high in quality, and produced with the utmost care. Your pets get only the best—crafted with trust, backed by global standards